certified-pro copy

Step 1: Create Frontier ID


If you have already set up your Frontier ID and linked your Frontier Account, skip to Step 2: make a payment.

To create your Frontier ID:


Before you create your Frontier ID, have a Frontier bill handy as you will need your Account Number and PIN to set up your ID.

  1. Go to frontier.com and click Sign In at the top right side of your screen, and then click Create a Frontier ID.
  2. Fill out the form with your first name, last name, and email address—your Frontier email address or any other valid email address you use. This email address will be your Frontier ID.
  3. Choose a strong password, which must contain at least eight characters including a lowercase letter, an uppercase letter, and at least one number. Then re-enter your password. If for some reason you make a mistake while entering your email address or your password, an error message will prompt you to fix it.
  4. Enter your mobile phone number if you want to receive text notifications. If you want to receive your statements online, select Paperless Statements. Review the Terms of Service, click Agree, and then click Create ID.
  5. Now you need to link your Frontier ID to your Frontier Account. You can do this by using the email address or username associated with your Frontier Account, the billing telephone number of mobile number associated with your Frontier Account, or you Frontier Account Number.

Once you’ve created your Frontier ID, a verification email will be sent to the email address you provided. If you don’t see an email from Frontier Communications in your inbox, be sure to check your spam folder.

Open the email and click the link to activate your Frontier ID by simply entering the password you provided earlier. Click Sign In.

That’s it. You’re all set. Now that you’ve entered and verified your Frontier ID, you can login and view your current balance, pay your bill, and even check payment history and past statements.

If you’ve forgotten your Frontier ID, go to https://frontier.com/forgotId and choose a method to recover your Frontier ID:

  • Email address or Username you used to create your Frontier ID
  • Your Account Number and PIN

Once you’ve selected a Frontier ID recovery method, click CONTINUE, and follow the prompts to recover your Frontier ID.

To reset your Frontier account password, go to https://frontier.com/forgotPassword and enter either your Username, or the email address associated with your account. Check the CAPTCHA box, click CONTINUE, and follow the prompts to reset your password.

credit

Step 2: Make A Payment


With your Frontier ID, it’s easy to pay your bill online.

To Complete Your Payment:


Log in to your Frontier account and click Pay Bill.

  • Select the payment amount, payment method, and payment date. (If you need to add a payment method, skip to the instructions under “How to set up a payment method” below). Make sure you schedule your payment on or before the billing due date to avoid possible late fees. Then click Continue.
  • Review the payment details for accuracy. If you need to change the account, payment amount, payment method, or date, simply click Previous to go back and make changes.
  • When you’re ready to pay, click Confirm. You’ll receive a confirmation email when your payment is processed, and you can also print a copy for your records.

On your first bill, your Previous Balance, Payments Received Thru, and Balance Forward will show as .00. On future bills, you may see dollar amounts. For example, if you miss a payment, you’ll see it listed as a Balance Forward.

The Account Summary also displays your Account Number and PIN. You need these to set up your Frontier ID. We’ll also need this information when you call us to update or make changes to your account.

Now, when it’s time to pay your Frontier bill, you can simply log in to your Frontier account to pay. If you don’t want to remember to log in each month, you can set up AutoPay, or pay another way.

To add a payment method, do the following:

  1. Log in to your Frontier Account and click the My Payments menu near the top of the screen. Click Manage Payment Methods, and then click the Add Payment Method button.
  2. Select the payment method you want: Credit Card or Checking Account. We accept VISA, Mastercard, Discover, and American Express.
  3. To add a credit card, select Credit Card and enter the name on the credit card, the card number (with no spaces or dashes), the security code, the month and year the credit card expires, and the billing zip code. Click Continue to verify the information is correct, and then click Save Payment Method.
  4. To add a checking account, select Checking Account and enter your account number and the routing number of your bank. Click Continue to verify the information is correct, and then click Save Payment Method.
  5. Now you’re ready to pay your bill! Go back and follow the instructions above for how to pay online.

To update your information, do the following:

  1. Log in to your Frontier Account and click the My Payments menu near the top of the screen, and select Manage Payment Methods.
  2. Click Edit next to the card you want an update, and make the necessary changes to the name on the card, the billing zip code, and the expiration date.
  3. Click Save.

To delete a credit or debit card, do the following:

  1. Log in to your Frontier Account and click the My Payments menu near the top of the screen, and select Manage Payment Methods.
  2. Click Delete next to the credit or debit card you want to remove.
Can't pay online?

That’s okay. Frontier has other ways to pay over the phone, by mail, or in person.

Questions?

Find answers to questions related to billing, your Frontier ID, taxes, and more.